In Sanantur we are available to our customers
Our primary function and duty is to accompany our customers during the trip we have scheduled. We want you to feel at all times comfortable and cared for.
Therefore, in Sanantur we have created a Code of Ethics, which is applicable to all of our Team and that guides at all times our professional activity and it is the link that must join us with you. This Code of Ethics is based on the following values:
1. Seriousness and responsibility
We are a company that defends the interests of his clients, given that we are aware of the delicate situation of those who pass through this situation and are suffering from the disease.
Our services are carried out with the maximum professional rigor.
3. Customer Support
We know how hard it is suffering from a disease and, above all, we know how comforting it is to have a nearby aid and assistance at all times.
Sanantur is always accompanying the client and provides all the tools at his disposal to ensure that he feels comfortable during the trip and his stay away from his country of origin. We’re not claiming that the trip would be only a mere instrument in the service of a treatment, but we seek that it would also be a rewarding and memorable experience for our client.
4. Day-to-day Overcoming
In Sanantur we are self-critical and we are permanently looking for excellence in all of our services. For this reason, we work constantly to ensure that the quality of them is palpable in every moment for you.
5. Loyalty and integrity
Throughout the entire relationship with the client, we take care of him/her, and we are at his/her side at all times.
Integrity and honesty of our staff and our collaborators abroad is vital for the proper functioning of our company.
Having a good communication with our clients is fundamental to successfully carry out our services. Preparing the trip with you in advance and providing all necessary information is part of the success of our goal, and something which is vital to the achievement of our purpose.
In order to develop our activity we will need that the customer provides us a series of personal data, never linked with his clinical record or related to the state of his health, because Sanantur does not collect, nor does it seek, neither receives nor transmits health data. All the issues and aspects concerning the state of the health of the people are dealed directly by the costumer with the medical specialists in the place of destination. The personal data received by Sanantur from its customers shall be confidential; and to ensure such confidentiality, Sanantur, in accordance with the legislation in force, has taken the necessary safety measures.